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Field notes from the
SysEze engineering team.

Practical writing on cloud, security, networking and IT strategy — written by the engineers actually doing the work.

Automation
May 7, 2026

The helpdesk that closes its own tickets.

We pointed an LLM at our ticketing system expecting a chatbot. We got something stranger: a tier-one analyst that never sleeps and finally let…

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Cloud Migration
April 28, 2026

What we learned migrating 12,000 VMs in 90 days.

A regulator gave us a deadline. We gave ourselves three rules. Here is what survived contact with reality, and the one decision that mattered…

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